Refund Policy

1. Failed generations

If the image provider or required storage fails after a credit is reserved, the service is designed to return that credit automatically. A returned credit is not a cash refund because the purchased service remains available for another attempt.

If a failed generation does not restore its credit, contact support with the generation reference so we can repair the ledger or review the purchase.

2. Payments eligible for review

• Duplicate charges or an amount that differs from the checkout confirmation.
• A completed payment for which the purchased credits were never granted.
• An unauthorized transaction reported promptly, subject to verification and the payment provider’s process.
• A wholly unused one-time credit pack requested within 14 days of purchase.
• A subscription charge requested within 7 days when no credits from that billing cycle have been used.

3. Payments normally not refundable

• Trial purchases after any preview credit has been used.
• One-time packs after any credit from the pack has been used.
• Subscription periods after credits from that billing cycle have been used.
• Dissatisfaction caused only by the normal variability of AI output when the generation completed and the service was delivered.
• Accounts suspended for fraud, unlawful content, missing consent, or other material violations of the Terms.

4. Subscription cancellation

Canceling a subscription stops future renewals; it does not automatically refund the current billing period. Access and remaining credits continue according to the plan and applicable law.

Submit cancellation requests before the next renewal. If a provider self-service cancellation option is unavailable, use the contact form and include the account email and order reference.

5. How to request a refund

• Use the contact form from the email address associated with the account.
• Include the order ID, charge date, product, and a concise explanation. Do not send full card details.
• We normally acknowledge requests within two business days and may ask for information needed to match the transaction.

6. Processing and mandatory rights

Approved refunds are returned to the original payment method through Waffo Pancake. Provider and bank processing commonly takes 5–10 business days after approval.

Nothing in this policy limits refund, cancellation, or cooling-off rights that cannot be excluded under applicable consumer law.